Refund policy

We do not offer refunds or returns. However, we offer an exchange option under the following conditions:

• Any exchange request must be communicated to us on the same day the parcel is received.
• The item must be sent back to us and reach us within 7 days of the delivery date.
• The jewelry must be in its original, unused condition, with its original packaging and tags, if applicable.
• Exchanges are only accepted for items that are eligible under our exchange policy.

Damaged Items

If you receive an item that has been damaged or defective due to an issue on our side, please contact us on the same day of delivery and provide clear photos or videos of the item and packaging.

We will review the issue and, if the damage is confirmed to have occurred before or during dispatch, we will arrange an appropriate exchange.

Please note: We cannot accept exchange requests for damage caused after delivery, including damage resulting from improper handling, use, or storage.

We appreciate your understanding and cooperation. Our goal is to ensure that every customer receives their jewelry with the quality and care they expect from Jewels by Ayesha